Welcome to Le Pain de Paul (the "Website"). This Privacy Policy and Terms of Service (the "Policy") govern your use of the Website, including but not limited to browsing, accessing, and placing orders for our products. By using the Website, you agree to be bound by this Policy. If you do not agree to this Policy, please do not use the Website.

 

1. Collection and Use of Personal Information

1.1. Information We Collect: Le Pain de Paul may collect personal information from you when you place an order or interact with the Website, including but not limited to your name, email address, phone number, and payment information. We may also collect non-personal information, such as browsing history and usage data.

1.2. Use of Personal Information: We use your personal information to process and fulfill your orders, communicate with you about your orders, improve our products and services, and send you promotional offers and updates. We may also use your information for internal purposes, such as analytics and research.

1.3. Sharing of Personal Information: Le Pain de Paul may share your personal information with third-party service providers, such as payment processors and delivery partners, to fulfill your orders and provide our services. We may also share your information with law enforcement or other third parties when required by law or to protect our rights, property, or safety.

 

2.Cookies and Tracking Technologies

2.1. Cookies: The Website may use cookies and other tracking technologies to collect information about your browsing history and usage of the Website. Cookies are small text files that are stored on your device and can be used to recognize you when you visit the Website. You can disable cookies through your web browser settings, but doing so may affect the functionality of the Website.

 

3.Security 

3.1. Security Measures: Le Pain de Paul takes reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

 

4.Orders, Payments and Health Questions

4.1. Ordering: You may place an order for our products through the Website. All orders are subject to acceptance by Le Pain de Paul. We reserve the right to refuse or cancel any order for any reason, including but not limited to availability, pricing, or errors in product information.

4.2. Pricing and Payment: Prices for our products are displayed on the Website and are subject to change without notice. Payment for orders must be made using the payment methods available on the Website. You agree to provide accurate and complete payment information when placing an order. Le Pain de Paul is not responsible for any errors or delays in payment processing.

4.3 We sell products that both contain and do not contain nuts. However, because our tools come into contact with both types, we cannot guarantee that the breads without nuts will not have any contact with nuts (such as powder or any traces of it), despite our deep cleaning and strict hygiene practices. While we would love to be able to accommodate a request for nut-free bread, we cannot guarantee its complete avoidance due to this minimal possibility. If you have allergies from nuts, milk, butter, eggs, wheat, grains, we do not recommend buying our products.

 

5. Delivery and Pick-up

5.1. Delivery: Le Pain de Paul offers delivery services for orders within the designated delivery area as specified on the Website. Delivery times are estimated and may vary. You are responsible for providing accurate delivery information, including but not limited to the delivery address and contact details. Le Pain de Paul will not be liable for any delays or failed deliveries due to inaccurate information provided by you or other factors beyond our control.

5.2. Pick-up: If you choose to pick up your order, you must collect it at the designated pick-up location and within the designated pick-up window as specified on the Website. You are responsible for bringing proper identification and proof of purchase when picking up your order.

 

6. Refunds, Returns and Delivery errors

6.1. Refunds: Le Pain de Paul strives to provide high-quality products. If you are dissatisfied with your order, please contact us within 24 hours of receiving your order to request a refund. We may offer a refund or store credit, at our discretion, for products that are damaged, spoiled, or otherwise unsatisfactory.

6.2. Returns: Due to the perishable nature of our products, we do not accept returns of food items. If you have an issue with your order, please contact us and we will work with you to resolve the issue to the best of our ability.

6.3. No Refunds for No Shows: For orders scheduled for pick up at our designated location, if you fail to pick up your order during the designated pick-up time, there will be no refunds or store credit offered. It is your responsibility to pick up your order as scheduled or to make alternate arrangements with us in advance.

6.4. Error in delivery: In the rare occurrence of a delivery mistake resulting in the inclusion of incorrect items in an order, the bakery retains the discretion, at our sole discretion, to allow the client to retain the items, or to retrieve the mistake delivered items for donation or responsible disposal, ensuring minimal environmental impact. We appreciate your understanding and cooperation in such rare instances, as we strive to maintain the highest standards of service and customer satisfaction.

 

7. Intellectual Property

7.1. Ownership: The Website and its contents, including but not limited to text, images, graphics, logos, and software, are owned by Le Pain de Paul or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any part of the Website or its contents without our prior written consent.

 

8.Disclaimer of Warranties

8.1. No Warranty: Le Pain de Paul makes no warranties, express or implied, regarding the Website, its contents, or the products and services offered on the Website. We do not warrant that the Website will be error-free, uninterrupted, or free of viruses or other harmful components. You use the Website at your own risk.

 

9.Limitation of Liability

9.1. Limitation of Liability: In no event shall Le Pain de Paul be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising out of or in connection with your use of the Website, its contents, or the products and services offered on the Website, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of liability for certain damages, so the above limitation may not apply to you.

 

10. Governing Law and Jurisdiction

10.1. Governing Law: This Policy and your use of the Website shall be governed by and construed in accordance with the laws of the jurisdiction where Le Pain de Paul is located, without regard to its conflict of laws principles.

10.2. Jurisdiction: Any dispute arising out of or in connection with this Policy or your use of the Website shall be resolved exclusively in the courts of the jurisdiction where Le Pain de Paul is located.

 

11.Changes to the Policy

11.1. Changes: Le Pain de Paul reserves the right to modify or update this Policy at any time without notice. Any changes to the Policy will be posted on the Website, and your continued use of the Website after such changes constitutes your acceptance of the updated Policy.

 

12.Contact Us

12.1. Contact: If you have any questions, comments, or concerns about this Policy or the Website, please contact us at paindepaul@gmail.com, www.instagram.com/paindepaul, or in our phone 954 552 6327.

By using the Website, you acknowledge that you have read, understood, and agree to this Privacy Policy & Terms of Service.

 

Thank you for choosing Le Pain de Paul!